Shipping policy
Shipping — ELMNT925
Order Processing
All orders are processed within 1–3 business days.
Once your order has been processed, you will receive a shipping confirmation email with tracking details.
Shipping Times
As we work with trusted global suppliers, delivery times may vary depending on location.
Estimated delivery times:
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United Kingdom: 7–14 business days
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Europe: 7–14 business days
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International: 10–20 business days
Please note these are estimated, not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout and displayed before payment is completed.
Tracking
All orders include tracking, where available.
Tracking information will be sent once your order has shipped.
Please allow 24 - 48 hours for tracking updates to appear.
Customs & Duties
International orders may be subject to customs fees, import duties, or taxes.
These charges are not included in your order total and are the responsibility of the customer.
Delays
Occasionally, delays may occur due to customs processing, carrier issues, or high demand.
If your order is delayed beyond the estimated timeframe, contact us and we will investigate with the carrier and supplier.
Lost Packages
If your order is marked as delivered but not received, please contact your local carrier first.
If the package is confirmed lost, contact us and we will assist in resolving the issue.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to an incorrect address provided by the customer.
Contact
For shipping-related questions, contact us at:
Include your order number for faster assistance.