Refund policy

Returns & Refund Policy

Returns

We accept returns within 30 days of delivery.

To be eligible, items must be:

  • Unworn and unused

  • Returned in original packaging

  • In the same condition as received

For hygiene and quality reasons, worn jewellery cannot be returned.
All returns require approval before being sent back.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery.

Please include:

  • Your order number

  • Clear photos or video of the issue

Once approved, we will offer a replacement or a full refund, at no cost to you.

Non-Returnable Items

Returns are not accepted for:

  • Worn or used jewellery

  • Items damaged through normal wear

  • Custom or personalised pieces

  • Items marked Final Sale

  • Gift cards or digital products

Refunds

  • Refunds are issued to the original payment method

  • Processing takes 5–10 business days after approval

  • Shipping costs are non-refundable, unless the issue was our error

In some cases, a refund may be issued without requiring a return.

Return Shipping

  • Return shipping is the customer’s responsibility unless the item is faulty or incorrect

  • Shipping costs are non-refundable

  • We recommend using a tracked service

Sterling Silver Care

All ELMNT925 pieces are crafted from 925 sterling silver.
Natural tarnishing may occur over time due to exposure to air, moisture, skin chemistry, perfumes, or lotions. This is a natural characteristic of sterling silver and not a defect.

Lost or Delayed Orders

If your order has not arrived within the expected timeframe, contact us and we will investigate with the carrier and supplier.

Contact

For all return or refund requests, email us at:

ELMNT925@outlook.com

Please include your order number for faster assistance.